Terms & Conditions

Delivery terms and conditions

Please read and agree to these terms and conditions before proceeding to the checkout, so that we can help you as much as possible if any problems do arise.

Delivery costs

We charge £5 delivery to mainland UK (excluding islands and the north of Scotland). For delivery to north of Scotland , UK islands or outside the UK please contact us for a delivery cost before proceeding.

Delivery times

We aim to deliver the next working day on orders placed by 11am. If there is any problem with this delivery time we will contact you as soon as possible to advise of the delay and will always in these rare circumstances give you the option to immediately cancel your order with of course a full refund.

After receiving your order, we will advise you of the expected delivery date. Your goods may need to be signed for on arrival. If you have any specific delivery instructions or would like your order left with a neighbour or in a safe place then please advise us as soon as possible after the placement of order.

Signing and other procedures at time of delivery

Many of our deliveries are made by Royal Mail and do not require a signature. However some of our deliveries are made for us by nationwide specialist carriers and it is very important that the following signing procedures are adhered to.

  • Examine the goods carefully before accepting delivery. Signing ‘unchecked’, or ‘not checked ‘or similar is not acceptable.
  • If the product is damaged then please refuse delivery and do not sign for it.
  • If you cannot fully examine the goods, then please sign for the goods as damaged. Please mark the carrier’s delivery paperwork as ‘damaged’ and put a line through the ‘received in good condition’. Unless you do this at the time no claim can be made later.
  • Please keep the customer copy of the carrier’s documentation.
  • You must inform us as soon as possible at least within 24 hours of delivery or attempted delivery, of any problems.
  • Title and risk in the goods shall pass to you upon delivery and receipt by the carriers of a signed delivery note.

We will arrange collection and replacement as soon as possible of any goods as long as all of the above conditions have been adhered to.

Returns policy of undamaged goods

If you change your mind you can return any product to us within 7 days of delivery , as long as the product is still in the original undamaged packaging, is fit for re-sale and has not been used, fitted or any attempt made to fit the product

Our additional conditions for returns of undamaged goods are as follows:-

  • All returns are at your own expense
  • All returns need to be insured by yourself against any damage or loss in transit
  • We will examine the goods on receipt
  • We will refund within 7 days of receipt of returned goods if the goods are fit for re-sale and fulfil all the conditions mentioned above
  • There will be a 15% restocking fee 

Note: If you would like us to make the collection on your behalf, then the collection will not be insured. All collection charges incurred will be passed onto you at cost.